Return Policy

JBQ (Jabal Tariq Phones LLC)

Return and Refund Policy for www.jbq.ae

Thank you for shopping at our www.jbq.ae. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a return and refund policy.

Return Eligibility

1.1 We accept returns for most of our products within 30 days of delivery.

1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3 Some products are not eligible for return, including but not limited to personalized items, perishable goods, and gift cards.

Return Process

2.1 To initiate a return, please contact us by email or through our website within 30 days of delivery.

2.2 We will provide you with instructions on how to return your item. You will be responsible for the cost of return shipping, unless the item is defective or incorrect.

2.3 Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Refunds

3.1 If your return is approved, we will initiate a refund to your original method of payment.

3.2 Refunds may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.

3.3 We reserve the right to refuse a refund if we determine that the item has been used or damaged after it was delivered to you.

Exchange

4.1 We do not offer exchanges at this time. If you wish to exchange an item, please return the item and place a new order for the desired item.

Shipping Costs

5.1 Shipping costs are non-refundable, unless the item is defective or incorrect.

5.2 If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

6.1 If you receive a damaged or defective item, please contact us within 7 days of delivery.

6.2 We will provide you with instructions on how to return the item. We will also cover the cost of return shipping.

6.3 Once we receive the damaged or defective item, we will inspect it and provide you with a replacement or a refund, depending on your preference.

Contact Us

7.1 If you have any questions about our return and refund policy, please contact us by email [email protected] or through our website / mobile application.