Warranty
At JBQ, we are committed to delivering high-quality products and exceptional customer service. To ensure your complete satisfaction, we offer a comprehensive 1-year warranty on all items where warranty information is specified on the product box.
Warranty Coverage:
- Duration: Our warranty is valid for 1 years from the date of purchase for products where the warranty is indicated on the product box.
- What’s Covered: If your product experiences defects in materials or workmanship within the warranty period, we will repair or replace it at no additional cost.
- Requirements for Warranty Service: To avail of warranty service, please provide the original invoice issued by JBQ Phones Trading LLC. This document is essential for verifying your purchase and eligibility for warranty coverage.
Warranty Exclusions:
- Damage Caused by Misuse: Our warranty does not cover damage resulting from improper use, accidents, or neglect.
- Unauthorized Repairs: Any repairs or modifications made by unauthorized persons may void the warranty.
- Normal Wear and Tear: Items subjected to normal wear and tear or damage from external factors are not covered.
How to Claim Warranty Service:
- Contact Us: Reach out to our customer support team via email at support@jbq.ae or by phone at +971522811893. Provide details of the issue along with a copy of your original invoice.
- Assessment: Our team will guide you through the process and may request additional information or the return of the product for inspection.
- Repair or Replacement: Upon verification, we will repair the item or provide a replacement as deemed appropriate.
Additional Terms:
- Non-Transferable: The warranty is non-transferable and applies only to the original purchaser.
- Product Returns: If a replacement is necessary, the original product must be returned to us, with shipping costs covered by the customer unless otherwise specified.
Thank you for choosing JBQ. We are here to ensure your experience with our products is nothing short of excellent.
