Return and Refund Policy
At JBQ, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we are here to help. Please read our return and refund policy carefully to understand your rights and our obligations.
Returns
Eligibility for Returns:
– Returns are accepted within 10 days of the purchase date. Unfortunately, we cannot accept returns after this period.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items:
– Several types of goods are exempt from being returned. Non-returnable items include:
– Gift cards
– Downloadable software products
– Some health and personal care items
Return Process:
– Initiating a Return:
– To initiate a return, please contact our customer service team at info@jbq.ae with your order number and details about the product you wish to return.
– Our team will provide you with instructions on how to send your item back to us.
– Shipping:
– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
– If you receive a refund, the cost of return shipping will be deducted from your refund.
– Depending on your location, the time it may take for your exchanged product to reach you may vary.
Refunds
Processing Refunds:
– If you do not receive the product within the estimated delivery time, we will issue you a full refund.
– Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds:
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at info@jbq.ae.
Exchanges
– We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jbq.ae and send your item to: Dubai Marina P.O Box 32654, Dubai UAE.
Contact Information
– For questions related to returns and refunds, please contact us at:
– Email: info@jbq.ae
– Phone: +971 52 281 1893
Address for Returns
– Please send your product to the following address:
– Firj – opp. Hyatt Regency Dubai – Deira – Al Murar Dubai UAE
Thank you for shopping with JBQ. We appreciate your business and strive to provide you with the best service possible.
